Helpdesk Support

We employ a full time, dedicated support team with a direct support line for all of our "on-support" clients. All support calls are logged into our help desk application and escalated based on their severity. We have a web based call management system where clients can view the status of their calls and view the notes that have been compiled against the case record.

Customers with our standard level of Help Desk support are covered on an annual basis for a wide variety of issues, including not just functional enhancements and fixes to the Bridgelogix suite of solutions, but also issues relating to the Infor ERP applications on which our products are based, as well as RF and Hardware related issues with your data collection equipment. This means that there is no element of "finger pointing" when you are a client of ours, just a consistent and dedicated pursuit of customer satisfaction